Successful debt recovery starts with clear communication. LCA views each client as a partner, and we offer these tips to ensure the best recovery results:
- Provide LCA with all needed information when setting up your accounts.
- Avoid recalling accounts.
- Provide LCA with any new information on current accounts (bankruptcies, address changes, etc.).
- Notify LCA immediately if you change agency contact personnel.
- Don’t hesitate to call LCA with any questions or issues—we’re here to help.
Pre-Collection Tips for Medical Clients
These simple steps can help improve your in-house AR procedures:
- Have new patients fill out and sign a detailed information sheet before their first visit.
- Ask for insurance co-payment during patient check-in.
- When procedures are costly, set up a payment plan with the patient. Make sure all terms are confirmed and paperwork is signed.
- Confirm patient address and contact information each time he or she checks in.
- Don’t let overdue accounts linger. 60-90 days is an appropriate window.
- Keep your billing cycle consistent. Make sure all statements are easy to understand, especially payment amounts.